Returns

 

 

What if it doesn't fit?  

We want you to be delighted. In fact, if you order anything from us, that's off the shelf in a regular size, and you're not entirely enchanted by it's loveliness then, send it straight back and we'll give you a full refund, no questions asked, 100% money back for your peace of mind. 

Or, if you prefer, we'll make you a new one in a different size, like a regular size exchange.

 

We want you to have a perfectly fitting Lux item and keep coming back for more, one of the ways we do that is by making sure you're happy and inspiring your trust in us. But some of our items have a huge range of size and colour options - in fact any item with more than three specifications about size and/or colour are always made to order just for you, and we treat these the same as any other special order  item. Bespoke, Made to Measure  and Made to Order orders can't be refunded, although in practice issues around special orders like this have only ever been about measurements and whether it fits in the way you want. We'll always sort it out straight away and we can often put things right at no extra expense

If you find your finished Made to Measure order doesn't fit you, yet it is exactly to the supplied measurements, and you wish us to alter the item, there is a small charge of £40* per hour plus materials. We often don't charge you for small tweaks here and there. But if there is any error on or part we will make good your item immediately, or remake it if necessary.
If you have upgraded to Bespoke service then your order should always fit you perfectly, since it will be a duplicate of the final agreed fitting: and we try and have as little time as possible between final fitting and finished garment, we also keep a record of all measurements and the final fittings stay in the studio until we hear back from you that your item is perfect.  You can be completely confident that with our bespoke service you will have a perfectly fitting item.

 

And finally, we can't help you in cases of misuse or abuse of the product or normal wear and tear including stretching or damages such as abrasion, scratches, fading, scuffs, watermarks or indentations.

If we determine that a repair is not due to faulty goods or workmanship, we will send you an estimate for the cost of repairing your product. No repairs will be made without your approval.

* General leatherwork charged at £40/hr, 1 hr minimum charge, then per 1/2 hr. 

How to Return Something to us.

 

1. Ensure you return your item(s) within 14 days of receipt. The goods must be returned unused, in their original, undamaged packaging

2. Please email us so we know to look out for it.

3. Send the parcel back to us: Lux Tenebrae, The Glass House, 55a Brookside, Pill, BS20 0LA, UK

4. We strongly recommend that you use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until you have received credit for the returned items. We regret that we cannot be held responsible for non-delivery of returned goods.

5. In order to avoid any customs charges Please make sure you mark your item clearly on the customs docket UK RETURN : NO COMMERCIAL VALUE as any charges incurred for returning goods back to us for refund are the responsibility of the customer and will be deducted from the refund.Please note: you will receive your refund credit within 3 days of the item(s) being received. An email will be sent to confirm that we have processed your return.

Size Charts
Ladies Size
Single Size   UK 8 UK 10 UK 12 UK 14 UK 16
CM In CM In CM In CM In CM In
Bust 84 33 86 34 92 36 96 38 102 40
Waist 66 26 71 28 76½ 30 81½ 32 86½ 34
Hips 87½ 34½ 91½ 36 96½ 38 101½ 40 107 42

 

Ladies -  International Conversion
UK 8 10 12 14 16
European 36 38 40 42 44
US 4 6 8 10 12
Australia 8 10 12 14 16

 

 INTERNATIONAL BRA SIZE CONVERSION