You can cancel an order up to the point we start work on your pattern and/or within 14 days of ordering – all you need to do is notify us of your intention to do so in writing - either by emailing us to cancel, or using the model cancellation form here. We will then give you a full refund.
Under UK law we don't have to accept any cancellations once work has begun, or after 14 days. In practice this is unpleasant for everyone concerned, and so we often still accept your cancellation as follows:
If it’s a reasonably short time, say 4 weeks, between placing your order and cancelling, then we will refund you, minus a charge for any work done @£40 per hour plus materials and postage for fittings when applicable.
Any longer than 4 weeks and we will issue you a credit note not a refund.
SOMETIMES WE HAVE TO CANCEL ORDERS
Making custom orders is a collaborative process between us and you, and sometimes that relationship breaks down and we need to cancel the order/contract to protect ourselves from financial loss. The usual way this happens is as follows:
Failure to send measurements:
If you have not supplied us any measurements within three months of your order, we will consider the order cancelled and supply you with a Lux Tenebrae credit note for the amount paid.
Failure to give feedback on fittings sent:
When we send your fitting, we expect to get detailed feedback from you within a reasonable period of time, for argument's sake let's say within two weeks. If after three weeks we haven't heard from you then we will send you a reminder, but if you haven’t supplied enough feedback for us to continue work after four weeks we will consider the order cancelled by you and supply you with a Lux Tenebrae credit note for the amount paid minus a charge for the work done @£40 per hour plus materials and postage.
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To find your regular glove size, take the measurement around your palm, glove sizing is still done in inches, so you'll need to convert if necessary - 2.54cm = 1 inch.
Our gloves are on the tight side, so you may want to round up or down according to how you like them to fit, a good regular fit by sizing up, a super tight fit by sizing down.