What if it doesn't fit?

What if it doesn't fit?  

We sell two types of item and they are treated differently under UK law.
1. Things with more than three specifications that are custom-made for you
2. Everything else.

Everything else - What if it doesn't fit?  

If you order anything from stock or Clearance and it doesn't fit, return it for a different size or refund, (Clearance items can only be refunded). No quibble, no problem.  

Custom Made - What if it doesn't fit?  

If you have given us more than three variables between size and colour then we will be custom making the item for you.

In practice there are rarely problems with the fit of custom-made items since they are a duplicate of your final agreed toile, or your supplied measurements. Even so, some people will still want to alter their finished custom-made order after it has been signed off and delivered.

Within limits, we can alter finished items, but we're not magicians and not everything is possible without completely deconstructing your item. Any changes to your item after they have been signed off and delivered are always treated as a new order and charged at our normal rate of £40 per hour plus materials and postage. There is a 1 hr minimum charge, then per 1/2 hr after that. 

The most common reasons for alterations after finishing are:

Using a guestimate instead of giving exact measurements (happens really often on waistbands) Always use a tape measure

Being on a diet or hoping to lose weight but not actually doing so

Going on holiday and changing shape. 

Taking ages between getting the fitting and reporting the details back to us.

If we have made any error on your custom-made item, then under UK Law you are entitled to a repair by us (but there is no entitlement to a refund) and we will make good your item immediately.

Size Charts
Ladies Sizes - we make our patterns to fit these measurements.
Ladies Size 
  UK 8 UK 10 UK 12 UK 14 UK 16
CM In CM In CM In CM In CM In
Bust 84 33 86 34 92 36 96 38 102 40
Waist 66 26 71 28 76½ 30 81½ 32 86½ 34
Hips 87½ 34½ 91½ 36 96½ 38 101½ 40 107 42

 

HOW TO WORK OUT WHAT BRA SIZE YOU NEED TO ORDER FROM LUX HAS IT'S OWN PAGE HERE 

 

INTERNATIONAL BRA SIZE CONVERSION CHART

 Mens size - we make our patterns to fit these measurements.

 

GLOVES

To find your regular glove size, take the measurement around your palm, glove sizing is still done in inches, so you'll need to convert if necessary - 2.54cm = 1 inch.

Our gloves are on the tight side, so you may want to round up or down according to how you like them to fit, a good regular fit by sizing up, a super tight fit by sizing down.