We sell two types of item and they are treated differently under UK law.
1. Things with more than three specifications that are custom-made for you
2. Everything else.
If you order anything from stock or Clearance and it doesn't fit, return it for a different size or refund, (Clearance items can only be refunded). No quibble, no problem.
If you have given us more than three variables between size and colour then we will be custom making the item for you.
In practice there are rarely problems with the fit of custom-made items since they are a duplicate of your final agreed toile, or your supplied measurements. Even so, some people will still want to alter their finished custom-made order after it has been signed off and delivered.
Within limits, we can alter finished items, but we're not magicians and not everything is possible without completely deconstructing your item. Any changes to your item after they have been signed off and delivered are always treated as a new order and charged at our normal rate of £40 per hour plus materials and postage. There is a 1 hr minimum charge, then per 1/2 hr after that.
The most common reasons for alterations after finishing are:
Using a guestimate instead of giving exact measurements (happens really often on waistbands) Always use a tape measure
Being on a diet or hoping to lose weight but not actually doing so
Going on holiday and changing shape.
Taking ages between getting the fitting and reporting the details back to us.
If we have made any error on your custom-made item, then under UK Law you are entitled to a repair by us (but there is no entitlement to a refund) and we will make good your item immediately.
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To find your regular glove size, take the measurement around your palm, glove sizing is still done in inches, so you'll need to convert if necessary - 2.54cm = 1 inch.
Our gloves are on the tight side, so you may want to round up or down according to how you like them to fit, a good regular fit by sizing up, a super tight fit by sizing down.