Help Desk


Help Desk:




– Quick and easy with no fees - choose the UK Bank Transfer Option for your payment method,

sort code is 77 85 30   A/c 29804168


IBAN GB46LOYD77853029804168




Credit and Debit Cards

We accept Visa, MasterCard, and American Express debit and credit cards.

Pay online by credit or debit card using our secure third party PCI compliant ordering system. Or phone your order through to us if you prefer not to give your credit card details online. 0781 7369221

No credit card details are kept here  either in our studio or on any of our computers, we have full PCI compliance, in fact we meet & exceed the 12 PCI DSS Requirements. All transactions are carried out on an secure https socket at our Merchant Bank, your details never pass through our computer system.


Paypal Problems

Following a number of problems, and for the protection of ourselves and our customers we no longer accept Paypal, please read more about these issues here:

Problems with Paypal


Like most other UK businesses we no longer accept payment by personal cheque.


Cash should be sent recorded or Special Delivery.
Lux Tenebrae, The Glass House, 55a Brookside, Pill, BS20 0LA, UK




Problems with the Shopping Cart?


Don't let our online shopping cart get you down! If it's playing you up or if you are frustrated with online ordering, then give us a ring and we can take all the hassle out of placing an order by taking your details and payment over the phone.

Jules  0781 7369221

We are still a small business and you will usually go straight through to Jules.



Privacy and Confidentiality


Lux Tenebrae makes your privacy a priority.

We only use the personal information you give us to process your order, we do not follow up orders with further mailings and we never give customers' details to anyone else.

We won't put your name on our waitlist unless you tell us it's OK. So many names on the waitlist are pseudonyms to conceal identity. 

Items with customs declarations will be labeled as 'Clothing' with the value marked on the outside.

Everything is sent in unmarked plain wrapping with Lux 55a/BS20 0LA/UK as the return address.

No invoices are included in the packaging.



Canceling or Amending an Order


If you've accidentally placed an order or just changed your mind, don't worry. You can cancel or amend any order via email or phone right up to the point we are ready to start work on it.


For bespoke small items such as thongs this may be just a day or two, with larger items such as corsets and dresses this could be a couple of weeks.

Contact us as soon as you can and we can discuss the available options.


In the case of cancellation before we have begun work on an order we will give you a full refund, including any P&P.


Under UK law, we don't have to accept cancellations of bespoke, made to measure or made to order items once we have started work on your order. However, we find it easier to charge for the work done @£40 per hour plus materials. We will then refund you the difference between this and your original payment .


If you have not supplied us any measurements within three months of your order, we will consider the order cancelled and supply you with a Lux Tenebrae Gift Token for the amount paid. (see Gift Voucher terms and Conditions set out below)





Returns, Refunds and Repairs

What if it doesn't fit?  

We want you to be delighted. In fact, if you order anything from us, that's off the shelf in a regular size, and you're not entirely enchanted by it's loveliness then, send it straight back and we'll give you a full refund, no questions asked, 100% money back for your peace of mind.

Or, if you prefer, we'll make you a new one.
We want you to have a perfectly fitting Lux item and keep coming back for more, one of the ways we do that is by making sure you're happy and inspiring your trust in us.
However, Bespoke and Made to Measure and Made to Order orders can't be refunded, there's more details about that here on our Returns page.



It's important for you to remember that what you are buying from us will be exactly the same as your supplied measurements or final fitting. If you find the final piece no longer fits you, yet it is exactly to the supplied measurements or within 4mm of your final fitting, and you wish us to alter the item, then we will have to charge you, usually £40* per hour plus materials. Obviously, we don't charge for small tweaks.

* General leatherwork charged at £40/hr, 1 hr minimum charge, then per 1/2 hr.



Gift Voucher Terms and Conditions

1. Gift certificates must be redeemed at our website, toward the purchase of products listed in Lux's online catalogue.
2. The gift certificate cannot be used to pay for gift certificates.
3. The gift certificate has a cash redemption value of 0.001p and is not transferable or assignable.
4. Any unused balance will be placed in the recipient's gift certificate account.
5. If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card, cash or Paypal.
6. Gift certificates and unused portions of gift certificates expire one year from the date of issue, where permissible under applicable law.
7. Normal Lux terms and conditions of purchase apply.


Governing Law

This Agreement and any contract for the purchase of goods shall be construed in accordance with and governed by the laws of England and Wales.


Please feel free to email at any stage if you have any questions before ordering, or text your question if that's easier 0781 7369221 and Jules will get back to you ASAP







To get notified of promotion start dates and other info, please join our Lux email group. We don't email too often, you can opt out at any time and we'll never spam you or pass on your details to anyone else.

Lux Email Group

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Size Charts
Ladies Size
Single Size   UK 8 UK 10 UK 12 UK 14 UK 16
Bust 84 33 86 34 92 36 96 38 102 40
Waist 66 26 71 28 76½ 30 81½ 32 86½ 34
Hips 87½ 34½ 91½ 36 96½ 38 101½ 40 107 42


Ladies -  International Conversion
UK 8 10 12 14 16
European 36 38 40 42 44
US 4 6 8 10 12
Australia 8 10 12 14 16