AGB

When you pay us a deposit you are telling us that you are agreeing to buy a custom-made item that we will make for you, and it means you are entering into a contract with us, meaning there are obligations on both you and us.

We must all be clear about:

the exact specification for the item you are buying
the amount of deposit you pay, usually 25%
when the balance has to be paid, (usually just before we are ready to make your item, but you can spread payments if that's easier) - we won't send out anything that has not been fully paid for.
when the item will be ready after the final fitting.
In addition, you must also be ready to:

supply measurements within a reasonably short period of ordering
give detailed feedback within a reasonable period of receiving each fitting
have a tape measure or access to someone with one to help you through the straight forward fitting process, we need exact amounts not guestimates.
If you want to cancel your order, you can do so within 14 days or up to the point we start work on your pattern, whichever is longest – all you need to do is notify us of your intention to do so in writing. You can either use the model cancellation form here, or simply emailing us to cancel is fine. We will then give you a full no quibble refund.
If we have begun work on an order that you wish to cancel within a reasonably short time of placing it, then we will refund you your original deposit, minus a charge for any work done @£40 per hour plus materials and postage when applicable.
Cancellation of custom orders placed longer than 4 weeks ago, but where work has started, we will issue you a credit note for the difference, not a refund.