Help Desk

 

Help Desk:

EU DELIVERIES RESTARTED BUT THERE WILL BE CHARGES OUTSIDE OF OUR CONTROL

New clients with delivery addresses in the EU may not be happy with the way that we are sending items.  Please read here first for more info, then please email .

Previous EU clients please email   - we have a duty of care towards you and your orders, going forward you may need replacements, repairs and exchanges and we will work creatively with you to find solutions that don't involved extra charges on what should be free services from us.

Payment

Once you are at checkout you will be able to pay in the following ways, please choose which ever method suits you best.

NEW ACCOUNT APRIL 11TH 2021

sort code is 60 83 71   A/C 14193313

INTERNATIONAL BANK TRANSFER - Account for GB£ only

  • IBAN AND BIC: GB02SRLG60837114193313
  • Business Account name: Lux Tenebrae, 55a Brookside, Pill, BS20 0LA, UK
  • Bank name and address: Starling Bank, Starling Bank Operations Team, 5th Floor Brunel House, 2 Fitzalan Road, Cardiff, CF24 0FG, UK

Please use your order number as reference

INTERNATIONAL BANK TRANSFER - Account for Euro only
  • IBAN GB40SRLG60837196181491
  • BIC SRLGGB3L
  • Business Account name: Lux Tenebrae, 55a Brookside, Pill, BS20 0LA, UK
  • Bank name and address: Starling Bank, Starling Bank Operations Team, 5th Floor Brunel House, 2 Fitzalan Road, Cardiff, CF24 0FG, UK
  • Please use your order number as reference

    Credit and Debit Cards

    We accept American Express, MasterCard, and Visa cards, also Apple Pay and Amazon Pay

    Cash should be sent recorded or Special Delivery, we will email you over a receipt.
    Lux Tenebrae, The Glass House, 55a Brookside, Pill, BS20 0LA, UK

    Following a number of incidents, we no longer accept Paypal, please read more about these issues here:

    Problems with Paypal

     

     

     

    Privacy and Confidentiality

     

    Lux Tenebrae makes your privacy a priority.

    We only use the personal information you give us to process your order, we do not follow up orders with further mailings and we never give customers' details to anyone else.

    Items with customs declarations will be labeled as 'Clothing' with a value marked on the outside.

    Everything is sent in unmarked plain wrapping with Lux 55a/BS20 0LA/UK as the return address.

    No invoices are included in the packaging.

     

     

    Gift Voucher Terms and Conditions

    1. Gift voucher and credit notes must be redeemed at our website. 
    2. The gift voucher/credit note cannot be used to pay for Luxtenebrae.com gift vouchers.
    3. The gift voucher/credit note has a cash redemption value of 0.001p and is not transferable or assignable.
    4. Any unused balance will be placed in the recipient's gift voucher/credit note account.
    5. If the order exceeds the amount of the gift voucher/credit note, the balance must be paid by credit or debit card or cash.
    6. Gift vouchers/credit notes and unused portions thereof expire one year from the date of issue.

     

    Please feel free to email at any stage if you have any questions before ordering, or text your question if that's easier 0781 7369221 and Jules will get back to you ASAP