Help Desk

Payment Options

At checkout, choose the payment method that works best for you:

Bank Transfer (GB£ Only)

Sort Code: 60-83-71
Account Number: 14193313
IBAN: GB02SRLG60837114193313
BIC: SRLGGB2L
Account Name: Lux Tenebrae
Address: 55a Brookside, Pill, BS20 0LA, UK
Bank: Starling Bank
Bank Address: Operations Team, 5th Floor Brunel House, 2 Fitzalan Road, Cardiff, CF24 0FG, UK
Reference: Please use your order number

Credit & Debit Cards

We accept:

Cash

Send via Recorded or Special Delivery to:
Lux Tenebrae, The Glass House, 55a Brookside, Pill, BS20 0LA, UK
We’ll email you a receipt upon receipt.

Privacy & Confidentiality

Your privacy is our priority at Lux Tenebrae.

We use your personal information solely to process your order.
We don’t send follow-up mailings or share your details with anyone.
Items with customs declarations are labeled simply as "Clothing" with a value noted.
All orders ship in plain, unmarked packaging with the return address: Lux, 55a/BS20 0LA/UK.
No invoices are included inside the package.

Gift Voucher Terms & Conditions

Redeem gift vouchers and credit notes exclusively on our website.
They cannot be used to purchase additional Lux Tenebrae gift vouchers.
Cash redemption value is 0.001p; they are non-transferable and non-assignable.
Any unused balance will be credited to the recipient’s gift voucher/credit note account.
If your order exceeds the voucher/note value, pay the difference via credit/debit card or cash.
Gift vouchers, credit notes, and unused portions expire one year from the date of issue.

Questions?

Feel free to reach out anytime:

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