Help Desk

  

 

Payment

 

UK Bank Transfer – Quick and easy with no fees - choose the UK Bank Transfer Option for your payment method,

sort code is 40 14 13

A/c 12319357

 

For International transactions

IBAN GB93MIDL40141312319357

BIC MIDLGB2103B

 

 

 

Credit and Debit Cards

Pay online by credit or debit card using our secure ordering system. Or phone your order through to us if you prefer not to give your credit card details online. 0781 7369221

We also now have Paypal checkout option.

 

We can no longer accept payment by personal cheque.

 

Cash should be sent recorded or Special Delivery.
Lux Tenebrae, The Glass House, 55a Brookside, Pill, BS20 0LA, UK

 

 

 

Problems with the Shopping Cart?

 

Don't let our online shopping cart get you down! If it's playing you up or if you are frustrated with online ordering, then give us a ring and we can take all the hassle out of placing an order by taking your details and payment over the phone.

Jules  0781 7369221

We are still a small business and you will usually go straight through to Jules.

 

 

Privacy and Confidentiality

 

Lux Tenebrae makes your privacy a priority.

We only use the personal information you give us to process your order, we do not follow up orders with further mailings and we never give customers' details to anyone else.

Items with customs declarations will be labeled as 'Clothing' with the value marked on the outside.

Everything is sent in unmarked plain wrapping with Lux 5/BS20 0LA/UK as the return address.

No invoices are included in the packaging.

 

 

Canceling or Amending an Order

 

If you've accidentally placed an order or just changed your mind, don't worry. You can cancel or amend any order via email or phone right up to the point we are ready to start work on it.

 

For bespoke small items such as thongs this may be just a day or two, with larger items such as corsets and dresses this could be a couple of weeks.

Contact us as soon as you can and we can discuss the available options.

 

In the case of cancellation before we have begun work on an order we will give you a full refund, including any P&P.

 

Under UK law, we don't have to accept cancellations of bespoke fitting items once we have started work on your order. However, we find it easier to charge for the work done @£30 per hour plus materials. We will then refund you the difference between this and your original payment .

 

If you have not supplied us any measurements within three months of your order, we will consider the order cancelled and supply you with a Lux Tenebrae Gift Token for the amount paid. (see Gift Voucher terms and Conditions set out below)

 

 

 

 

Returns, Refunds and Repairs

What if it doesn't fit?  

We want you to be delighted. In fact, if you order anything from us, that's off the shelf in a regular size, and you're not entirely enchanted by it's loveliness then, send it straight back and we'll give you a full refund, no questions asked, 100% money back for your peace of mind.

Or, if you prefer, we'll make you a new one.
We want you to have a perfectly fitting Lux item and keep coming back for more, one of the ways we do that is by making sure you're happy and inspiring your trust in us.
However, Bespoke and Made to Measure orders can't be refunded, there's more details about that here on our Returns page.

 

Alterations

It's important for you to remember that what you are buying from us will be exactly the same as your supplied measurements or final fitting. If you find the final piece no longer fits you, yet it is exactly to the supplied measurements or within 4mm of your final fitting, and you wish us to alter the item, then we will have to charge you, usually £30 per hour plus materials. Obviously, we don't charge for small tweaks.

 

 

Gift Voucher Terms and Conditions

1. Gift certificates must be redeemed at our website, toward the purchase of products listed in Lux Tenebrae.com's online catalogue.
2. The gift certificate cannot be used to pay for Luxtenebrae.com gift certificates.
3. The gift certificate has a cash redemption value of 0.001p and is not transferable or assignable.
4. Any unused balance will be placed in the recipient's gift certificate account.
5. If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card, cash or Paypal.
6. Gift certificates and unused portions of gift certificates expire one year from the date of issue, where permissible under applicable law.
7. Normal Lux Tenebrae.com terms and conditions of purchase apply.

 

Governing Law

This Agreement and any contract for the purchase of goods shall be construed in accordance with and governed by the laws of England and Wales.

 

Please feel free to email at any stage if you have any questions before ordering, or text your question if that's easier 0781 7369221 and Jules will get back to you ASAP

 

 

 

 

Here's a link to our Facebook Page with behind the scenes photos, happy talk, and the occasional dirty joke.
Lux Tenebrae's Facebook Page

 

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To get notified of promotion start dates and other info, please join our Lux email group. We don't email too often, you can opt out at any time and we'll never spam you or pass on your details to anyone else.

Lux email group