For the quickest response, use a text message - use if you are happy with a very informal short reply.
Email: More complex questions sometimes need pictures, use our email firstname.lastname@example.org for this. Emails answered daily.
Phone: Jules 0781 7369221
If you can't explain in writing, then do phone through your query.
We are still a small business and you will usually go straight through to Jules.
Lines are open:
Monday – Friday:
10am - 8pm GMT / 5am - 3pm EST
This is Jules.
Remember, if you're phoning regarding an outstanding order, we'll usually just need your name, so no need to search for an order number!
or write to;
Jules, Lux Tenebrae, The Glass House, 55a Brookside, Pill, BS20 0LA, UK
Please visit our help desk for answers to many questions.
To get notified of promotion start dates and other info, please join our Lux email group. We don't email too often, you can opt out at any time and we'll never spam you or pass on your details to anyone else.