Contact
Feel free to contact us about anything you like, we're here to make your life better.
(But we can't fix your car, boss or partner.)
Live Chat
Our live chat desk is open whilst we're working in the studio, so we can answer your queries as though you were sitting right next to us.
Outside of studio opening, you can still use the Live Chat tab to send us a message - it will email us.
The Lux studio is open,
Monday – Friday:
9am - 6pm GMT / 4am - 1pm EST
Saturday – Sunday & Bank Holidays:
Closed. But open some Saturdays by appointment.
Email:
More complex questions sometimes need pictures, use our email jules@luxtenebrae.com for this
Text:
This works really well if you are in the UK and you are happy with a very informal short reply.
Phone:
Jules on 0117 9851488 or 0781 7369221
If you can't explain in writing, then do phone through your query.
We are still a small business and you will usually go straight through to Jules.
Lines are open:
Monday – Friday:
10am - 8pm GMT / 5am - 3pm EST
Saturday – Sunday & Bank Holidays:
Closed.
This is Jules.
Remember, if you're phoning regarding an outstanding order, we'll usually just need your name, so no need to search for an order number!
or write to;
Jules, Lux Tenebrae, 5 Cleeve Park Road, Bristol, BS16 6DW, UK
Please visit our help desk for answers to many questions.
To get notified of promotion start dates and other info, please join our Lux email group. We don't email too often, you can opt out at any time and we'll never spam you or pass on your details to anyone else.
Here's a link to our design boards on Pinterest.
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