We let you choose the level of insurance cover you want at checkout or at any point before we post it out to you.
Orders insured up to £250 with a 5-7 day delivery frame are sent with Royal Mail Tracked and Signed
All other options will go with the best priced from Fedex, UPS, DPD
If you don't buy tracking/insurance, then orders will go out as International standard with £20 of insurance cover included. Once your order has left the Lux studio we won't be able to find out where it is if it gets lost or reimburse you in any way past £20.
Tracking lets you can keep tabs on your order and in many cases even see who has signed for it.
In fact we think tracking is so important for your order that we've subsidised the prices and any overpayments are refunded. International postage is very expensive at the moment, we're hoping that this comes down again in the future. (We have found that purchasing the minimal tracking cover seems to deter theft, but obviously, but that's not much use if anything goes truly missing by accident.)
You can either add it to your basket with your other items, in which case, no need to add it again at checkout, we'll figure it out*
Or you can add it after your order at anytime up until dispatch, just pop your original order number into the special instruction box and we'll do the rest for you.
*so when you get to checkout and it says free post without tracking, just leave it like that so you don't get charged twice. We'll use the postage in your basket, don't worry.